Refund policy

Returns, Refunds & Exchanges Policy

Due to the nature of our handcrafted natural skincare, body care, and candle products, all sales are final. We do not accept returns or offer refunds.

However, customer satisfaction is important to us. If your order arrives damaged, defective, or if there is an issue with your purchase, we may offer a replacement or exchange on a case-by-case basis.

To request assistance, please contact us within 7 days of receiving your order at zaniyahnaturals@gmail.com. Please include your order number, a description of the issue, and photos if applicable.

We reserve the right to approve or deny exchange and replacement requests at our sole discretion.

If you have any questions, please contact us at zaniyahnaturals@gmail.com. We are happy to assist you.